Organizational Resilience & People Development
The business environment is becoming increasingly volatile with several disruptive events occurring one after the other or even overlapping. Changing social, environmental and economic factors stipulate the urgent need for organizational rethinking to master current changes of their workforce. We help our customers with awareness, preparedness, smart responses and fast recovery against the challenges of demographic change and building the places to work.
Leadership
Leadership approaches are structured frameworks to shape corporate behavior dealing with disruption & change pressure. As multiplier they implement corporate core values on an individual level & require a distinct understanding of personal needs in dependency with corporate goals & appropriate interaction requirements. We help to develop & to sharpen transformational leadership roles by accompanying with competence trainings, value oriented coaching approaches & Lean-Agile Management frameworks
Creating a Sustainable Strategy for Organizational Excellence
The following steps can be followed to create a sustainable strategy for organizational excellence:
- Setting goals:It is important to set the overall goals and objectives of the organization. These goals and objectives can be used as a reference point to create a sustainable strategy.
- Analyzing:It is necessary to analyze the current state of the organization and its business processes. This analysis can be used to identify changes and improvements required to create a sustainable strategy.
- Creating a vision and mission:It is important to define the vision and mission of the organization. The vision and mission can be used to create a sustainable strategy and give direction.
- Creating a strategic plan:The strategic plan can be used to identify the steps and tools required to achieve the goals and objectives of the organization. The strategic plan can be used as a reference point to create a sustainable strategy.
- Implementation:The strategic plan needs to be implemented and monitored continuously. This can be used to make the changes and improvements necessary to create a sustainable strategy.
- Evaluation:It is necessary to continually evaluate whether the strategy is effective and to make required changes.
- Leadership:To create a sustainable strategy, leaders must lead, have a vision, and lead to increase employee motivation. Leaders must be courageous and pioneering to make the changes necessary for the organization to achieve its goals and objectives.
- Collaboration:Collaboration is essential to create a sustainable strategy. Collaboration between different units within the organization is necessary to increase the efficiency and quality of business processes. At the same time, collaborating with business partners, suppliers and customers outside the organization is important for creating a sustainable strategy.
- New ideas and innovation: To create a sustainable strategy, the organization must constantly seek new ideas and innovations. This allows the organization to remain competitive and is necessary to improve the efficiency and quality of business processes.
- Sustainability:To create a sustainable strategy, the organization must consider sustainability. This ensures that the organization is environmentally, socially and economically sustainable and is essential to leaving a better world for future generations.
Necessary Factors for Organizational Excellence
The essential factors for organizational excellence are:
- Management:The management of a successful business must have vision, strategic thinking and leadership skills.
- Employees: The employees of a successful business must be educated, skilled and motivated.
- Processes:The processes of a successful business must be effective, efficient and flexible.
- Technology:A successful business’s technology must be up-to-date, cutting-edge, and cost-effective.
- Customer focus:A successful business can be customer-oriented by understanding and meeting customer needs.
- Measurement and Evaluation:A successful business must continuously measure and evaluate its performance and business processes and make improvements.
- Ethics:A successful business should be adopted and implemented ethical values.
How to achieve organizational excellence
Organizational excellence is desired by every business, but many business leaders are never able to determine how it is achieved. It has often been said that ‘change is a constant in businesses’, but it is particularly relevant today from a marketing point-of-view with the growth in digital transformation projects.
There is no single shortcut to organizational excellence; you need to take a multi-channel approach to improving and optimizing business performance. At Performance pH, we have designed a methodology for achieving organizational excellence, which we refer to at the 10 Levers of Optimal Business Performance:
1. Strategic Direction
Building an effective organization begins with understanding your company’s purpose. Once that occurs you can more clearly defining your long-term goals. Next, objectives can be defined that help you move toward achieving your goals. These objectives can then be assigned to people within the organization so that a named person or team of people owns the completion of each one. This accountability is important for ensuring that your business strategy is put into practice.
2. Applied Metrics
Information is key to the success of any modern organization. Define metrics that you can use to track the effectiveness of all elements of your company and find ways to monitor them. For example, you could ask your marketing department to track their monthly website visitor growth in Google Analytics so you can see how well their campaigns are working to bring traffic to your site. Similarly, your sales team could track leads and sales in their customer relationship management (CRM) software. Most importantly, you can track the progress in the objectives described in “Strategic Direction” above. Note that it is important to focus your metrics evenly on sales / operations and people / culture, in order to have a balanced approach to performance management.
3. Strategic Communications
Once you have defined your strategic direction, and determined how you will measure progress, you need to ensure that there are channels for communicating key messages throughout your organization. Consider your strategy for communicating your values and expectations to people working at every level. What is the best channel of communication? Email? Meetings and training sessions? Or distributing information through the company intranet? You might need to use a combination of these methods to reach everyone.
Whatever communication channels you choose to use, remember that communication should always be a two-way street. Give your employees a chance to give feedback on company policies and share their ideas for improvement. In fact, fostering grass roots communications is crucial. Effective grassroots communications allow problems to be solved efficiently at the lowest possible level, rather than having them escalate up the layers of management.
4. Strategic Hiring
Effective hiring practices reduce staff turnover, reduce recruitment costs, and improve efficiency. To ensure you hire the right candidates, take the time to identify the ideal characteristics you are looking for in new hires. These characteristics will depend on your company culture and the skills that you need in your organization. For example, if you are in need of IT skills across your organization, you need to make this a priority in your hiring practices. However, while skills are important, cultural fit is essential. A candidate that is not a good cultural or philosophical fit in your organization will ultimately not be satisfied and will either leave or potentially be disruptive.
5. Purposeful Culture
Every company should have a well-established mission, which should be reflected in the organizational culture. For example, if your mission is to deliver the best customer service in your industry, all of your people should keep this mission front of mind as they go about their daily work. The leaders in your organization can set an example by using your organization’s cultural values to guide their actions. You should also regularly assess every member of your team to ensure they are living up to the organizational values you have defined.
6. Relational Trust
Trust is vital for organizational excellence. Work on establishing trust between all members of your organization, from entry-level workers to senior managers. Encourage your people to speak openly about their concerns so they can be addressed proactively. Nothing breads trust better than good communication followed by prompt and thoughtful action.
7. Colleague Empowerment
Empower your employees to take action without asking their supervisors for help or guidance. To support this proactive behavior, make sure all of your people have the tools they need to solve problems, such as access to customer records or the ability to use small amounts of company funds without asking for permission. Also, make sure your policies favor empowerment. By actively encouraging employees to play a role in the decisions that impact their work, you can give them confidence and show them they are valued members of your organization. This results in them taking ownership of their actions, and gives them the pride that comes with knowing you are making an important contribution to the mission of the organization.
8. Work Environment Optimization
Is your office a place where employees feel comfortable and motivated to do their best work? An unpleasant office environment can sap the motivation of your people, leading to low morale and high staff turnover. Ensure your office has adequate lighting, comfortable office furniture, good ergonomics, places for your people to hang out on their breaks without disturbing their co-workers, and keep the office clean to help your people feel valued. But, also be aware of the social environmental factors. Make sure your people are recognized for their contributions, make sure they are treated like colleagues rather than subordinates, and make certain they have the resources to do their jobs effectively. In other words, create a social environment in which they want to do their best work every day.
9. Employee Development
Professionally, provide opportunities for your people to continually pursue excellence in the work they do. But, also provide opportunities for them to pursue personal development. Helping them develop better financial management, parenting, and community services skills are all good examples. Giving your people opportunities to develop new professional and personal skills can improve retention and productivity, helping you maintain a more highly skilled and dedicated workforce.
10. Colleague Wellbeing
Healthy employees, especially those with good overall wellbeing, are more likely to perform well at work. And of course, when the people of an organization perform well collectively, high organizational performance is the outcome. An employee wellbeing initiative is also an important part of a well-developed corporate social responsibility program, which is essential for any organization that cares about its people and its reputation in the community. But a wellbeing initiative is not just yesterday’s wellness program. Instead, it will address the physical, social, community, career, and financial needs of your people. An appropriate benefits package, total compensation program, and wellness initiatives are all part of the equation. Inducements, effective communications, and policies will all be used to support ongoing action.
Optimizing these 10 levers of organizational excellence can help you achieve optimal business performance
ON THE WAY TO ORGANIZATIONAL EXCELLENCE
Improve adaptability, make faster and better decisions, and reduce time-to-market.
Put all organizational structures to the test
In times of disruption and increasing customer expectations, companies and their organizational structures have to face new challenges again and again. It is important to make faster and better decisions and to shorten the time-to-market. But how can you achieve this organizational excellence?
In order to achieve organizational excellence with your company, you have to look at the entire organization. The decisive points here are flexibility, transparency, agile project work, the right tools, KPIs and, above all, the corporate culture.
You can only achieve organizational excellence if you check all structures at regular intervals to see whether they are still in line with current changes in the market.
Our experts are happy to accompany you on this path and design organizational structures that do not end up in a drawer, but can also be implemented in practice.
We deliver immediate, sustainability-focused results. Together with you, we create “meaningful moments to remember” and remove barriers – always with the aim of connecting people and making companies successful.
OUR SERVICES
Organizational design
We design the organization of our customers in such a way that they can react faster and better to external changes. With our approach, companies become more resilient, more adaptable and increase their competitive advantage.
Enterprise Agility
We give organizations the agility needed to truly help with today’s business challenges. We increase reaction speed, ensure more transparency and enable cross-functional collaboration.
Projects and programs
A project-oriented organization is a lever for corporate success. With our comprehensive project management know-how and the right technologies, we create the right setup for this.
Cultural Change & Leadership
We accompany the adaptation of the corporate culture and management behavior to the requirements of the transformation and thus lay the foundation for sustainable success.
Transformation & Change Management
Adapted to individual needs, we support our customers with changes from requirements analysis, organizational design, implementation and rollout to change management.
Performance Management
We develop suitable KPIs and dashboards and thus the engine for companies. This allows us to make decisions based on facts and figures, monitor progress, costs, quality, revenue and satisfaction, and keep the organization on track.